Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing and using Passpoint ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Passpoint is an online learning platform that provides:

  • Educational courses and content
  • Interactive quizzes and assessments
  • Proctored examinations
  • Digital certificates upon course completion
  • Progress tracking and learning analytics

3. User Accounts

Account Creation

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must be at least 13 years old to create an account
  • One person may not maintain more than one account

Account Responsibilities

  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use of your account
  • We reserve the right to suspend or terminate accounts that violate these terms

4. Course Enrollment and Access

Course Purchase

  • Course fees are clearly displayed before purchase
  • Payment is processed securely through Stripe
  • All sales are final unless otherwise specified
  • Course access is granted immediately upon successful payment

Course Access

  • Course access is personal and non-transferable
  • You may not share your account credentials with others
  • Course materials are for your personal educational use only
  • Access to courses is typically unlimited in duration unless specified otherwise

5. Proctored Examinations

Proctor Requirements

  • Some courses may require proctored final examinations
  • You are responsible for arranging an approved proctor
  • Proctors must meet our qualification requirements
  • Exam sessions must be conducted according to our proctoring guidelines

Academic Integrity

  • All work submitted must be your own
  • Cheating, plagiarism, or academic dishonesty is strictly prohibited
  • Violations may result in course failure and account termination
  • We reserve the right to investigate suspected violations

6. Intellectual Property

Our Content

  • All course materials, content, and platform features are our intellectual property
  • You may not reproduce, distribute, or create derivative works without permission
  • You may not reverse engineer or attempt to extract source code
  • Screenshots and recordings of course content are prohibited

Your Content

  • You retain ownership of content you submit (e.g., forum posts, assignments)
  • You grant us a license to use your content for educational and platform purposes
  • You represent that your content does not infringe on others' rights

7. Certificates and Credentials

  • Certificates are issued upon successful course completion
  • Certificate requirements are clearly specified for each course
  • Certificates are digital and include verification information
  • We reserve the right to revoke certificates for violations of these terms
  • Certificates represent completion of our courses, not professional licensing

8. Refund Policy

  • Refunds are available within 14 days of purchase, provided less than 20% of the coursework has been completed
  • Courses with issued certificates, passed final exams, or progress above 20% are not eligible for refunds
  • Refund requests must be submitted through our support system
  • Processing time for approved refunds is within 5 business days
  • We reserve the right to deny refunds for violations of these terms

9. Prohibited Conduct

You agree not to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful, offensive, or inappropriate content
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users' experience
  • Use automated tools to access our platform
  • Create fake accounts or impersonate others

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

11. Disclaimers and Limitations

Service Availability

  • We strive for 99.9% uptime but cannot guarantee uninterrupted service
  • Scheduled maintenance will be announced in advance when possible
  • We are not liable for service interruptions beyond our control

Educational Content

  • Course content is provided for educational purposes only
  • We do not guarantee specific learning outcomes or career results
  • Content accuracy is maintained to the best of our ability
  • Professional advice should be sought for specific situations

12. Limitation of Liability

To the maximum extent permitted by law, Passpoint shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to your use of the service.

13. Indemnification

You agree to indemnify and hold harmless Passpoint from any claims, damages, or expenses arising from your use of the service, violation of these terms, or infringement of any rights of another party.

14. Termination

  • You may terminate your account at any time
  • We may suspend or terminate accounts for violations of these terms
  • Upon termination, your access to courses and content will cease
  • Certain provisions of these terms will survive termination

15. Changes to Terms

We reserve the right to modify these terms at any time. Material changes will be communicated to users via email or platform notification. Continued use of the service after changes constitutes acceptance of the new terms.

16. Governing Law

These terms are governed by the laws of the State of California, United States. Any disputes will be resolved in the courts of California.

17. Contact Information

For questions about these terms or our service, please contact us at:

18. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

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